How to submit the world’s most perfect bug report

I have been taught the most magical method of submitting tech support requests that make it easy for developers (or anyone!) to understand what the problem is, so that they can hopefully fix it.

I’m slowly training my staff to use this method, and while it takes some getting used to… it’s a game changer. Yes, it’s helpful when you’re trying to tell someone what’s busted on a website, but it’s also helpful when calling your ISP, or your cable provider, or the person who made your computer. It’s basically the best way ever to get help from someone. Here’s the template:

Terrifying moments in my company’s growth

Offbeat Bride launched on January 1st, 2007 and over the past 8+ years, the Offbeat Empire has grown from a thing I did first as a side hobby, then as a job for me, and eventually as a small business that supports a part-time staff of seven contractors. Looking back, I can see where there were a few terrifying milestones that forced my hand on growth. I’mma offer these up for y’all to consider… because growing pains are terrifying but kind of awesome.

How Offbeat Empire comment moderation has changed

Over the last couple years, however, things have shifted DRAMATICALLY with our comments. The shifts felt so natural to us behind the scenes that they felt kind of gradual, but when I look back I realized that it’s been a huge change over a relatively short period of time, all leading up to a dramatic shift that readers may not be fully aware of. Here are a few of the things that have changed…

Facebook’s great attentional party

Weeks ago, The Atlantic published an article called What Blogging Has Become. Theoretically the article was about Medium.com, but really… it was just about the reality that digital publishers are dealing with these days. The reality called Facebook.