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How to tell a publisher you're unhappy with their website (and actually get them to consider making changes)

Over the past eight years, I've dealt with thousands of complaints from readers… ranging from the completely baffling the to the hugely helpful. I've noticed a few patterns in what makes the difference between constructive and helpful feedback vs extremely frustrating feedback. The next time you're unhappy with a publisher, here are my suggestions for how to make sure your feedback is heard and acted upon:

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In-image ads on Offbeat Home & Life

Normally the business side of running the Offbeat Empire blogs lives, well, here on the Offbeat Empire's behind-the-scenes blog. But today on Offbeat Home & Life, Megan did a post about her and my joint decision to ad in-image ads to the site. It felt important to do over there, since it's something we anticipated the reader community would have LOTS of opinions about. And they did… but not the ones I expected.