2.7k

The 24-Hour Reply Rule

Stating the obvious here: dealing with drama when you work with an online community can get a little overwhelming. Whether it's moderating comments, moderating forum content or internal blogs, or just dealing with contact from readers or members, there is a lot of potential for being in a situation where you're dealing with really unhappy people. This is why I have my 24-hour rule…

1.6k

Small, focused, and yes, exclusionary community sites flourish

Recently, I ran some numbers and realized that traffic on the Offbeat Bride Tribe (the private community component of Offbeat Bride) was down… like, significantly down. Down by half from where it was at this time last year.

As a publisher, of course my first reflex was OMG TRAFFIC DOWN = BAD BAD BAD! But as a community manager, I'm keenly aware that the Tribe is functioning and behaving better than it ever has…

1.9k

The biggest business mistake I ever made

I started the Offbeat Bride Tribe on a whim as a way to test out a platform I was curious about, and I have regretted it ever since because A) community platforms suck and B) community management is emotionally difficult for me.