I have been taught the most magical method of submitting tech support requests that make it easy for developers (or anyone!) to understand what the problem is, so that they can hopefully fix it.
I’m slowly training my staff to use this method, and while it takes some getting used to… it’s a game changer. Yes, it’s helpful when you’re trying to tell someone what’s busted on a website, but it’s also helpful when calling your ISP, or your cable provider, or the person who made your computer. It’s basically the best way ever to get help from someone. Here’s the template:
Sometimes our anti-spambot tools get confuse and misidentify legit readers as spambots, and dark them out. There’s no error, no messaging… there’s just NOTHING. You’ve been darked out. The pages just stop loading. There’s no error, no messaging… there’s just NOTHING. Here’s what to do if you accidentally get darked out.