Category Archive

business communitations

The 24-Hour Reply Rule

Stating the obvious here: dealing with drama when you work with an online community can get a little overwhelming. Whether it’s moderating comments, moderating forum content or internal blogs, or just dealing with contact from readers or members, there is a lot of potential for being in a situation where you’re dealing with really unhappy people. This is why I have my 24-hour rule…

Tough love: are you making these marketing communication mistakes?

I LIKE MARKETING. Done correctly, I strongly believe that it can be helpful, useful information. Done poorly, it’s irritating. Done really poorly? It’s a form of assault.

My Empire work makes me a target for a lot of marketing campaigns from both small businesses and large corporations alike. Both make marketing mistakes. Here are a few that you can learn from…

Three tips for writing tough business emails

When it comes down to writing tough business emails, my best advice can boil down to three action items:

Vendor mistakes when submitting to blogs: when is it worth my time to say “no”?

As you might imagine, we get a lot of submissions for Offbeat Bride. The site’s editors (Megan, Catherine, and Chris Wolfgang), deal with a steady flow of beauty submitted via all the submission channels described on this page: wedding profile submission forms, our Flickr pool, Two Bright Lights, etc. There are a LOT of ways to submit content to Offbeat Bride, all of which have been set up to keep the at-times-overwhelming flow of content organized, and help to save everyone time — “everyone” including the submitter themselves!