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How to submit the world's most perfect bug report

I have been taught the most magical method of submitting tech support requests that make it easy for developers (or anyone!) to understand what the problem is, so that they can hopefully fix it.

I'm slowly training my staff to use this method, and while it takes some getting used to… it's a game changer. Yes, it's helpful when you're trying to tell someone what's busted on a website, but it's also helpful when calling your ISP, or your cable provider, or the person who made your computer. It's basically the best way ever to get help from someone. Here's the template:

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Ever have trouble reaching ALL the Offbeat Empire sites?

ometimes our anti-spambot tools get confuse and misidentify legit readers as spambots, and dark them out. There's no error, no messaging… there's just NOTHING. You've been darked out. The pages just stop loading. There's no error, no messaging… there's just NOTHING. Here's what to do if you accidentally get darked out.

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Sneak peek at the relaunch of the Offbeat Bride Tribe

Oh lord, you guys. It's a race against time to get the Offbeat Bride Tribe relaunched this Tuesday. Parts of it look super slick, but lots of our longtime beloved tools were coded in 2011 and just don't work like they should. We're committed to getting the Tribe back online on December 30th because I feel very strongly about restoring the safe space that Tribe members have come to rely on… but oh man, we're going to be doing a lot of clean-up after things launch. I'm begging Tribe members to be gentle with us after relaunch.

THAT SAID. There are some things that look really fucking cool, and I wanted to share a few sneak peeks.

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Redesign Maintenance Release 1.1

Thanks to everyone for all your feedback on the redesigns last week. Rolling out the designs on Tuesday was intense on a lot of levels, and I wanted to circle back and let y'all know how things have shaken out.

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New templates launched on five of our sites!

After months of design and development work, this morning we launched a brand new blog template live across five of the six Offbeat Empire sites. I wanted to share a little bit of the thinking behind some of the aspects of the redesign, so that you understand what my goals were behind some of the changes.

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Known bug: "You might also like" links going to NULL pages

For the past couple weeks, we've been dealing with a persistent issue with the "You might also like" related links served up at the ends of posts on all Offbeat Empire blogs. For some people, some of the time, when you click the links there, you get taken to a 404 error page that has "NULL" in the title.