Co-rumination: why you can’t let commiseration drag down your community #Community Management#community#moderating December 13 | Ariel Meadow Stallings offbeatbride Thanks to Kate DePalma for submitting this photo for the Offbeat Bride Flickr pool.Photo by Stephanie Saujon Baltz at La Photographie. In 2007, I created an online community component for my website, Offbeat Bride. The goal was to give women planning nontraditional weddings a venue to network, share inspiration, and compare notes … and it quickly grew to 21,000 members. Inevitably, I knew some of the notes being compared would be frustration and anger. Planning any wedding can be a difficult process, but when you're planning a non-traditional wedding, there's the added challenge of family conflict and swimming upstream against cultural norms and traditions. I knew that I wanted to keep the community from spiraling into a cess-pool of negativity, but I couldn't quite put my finger on why. "Let's keep things constructive!" I'd shout into the growing storm of venting and rants. I worried that new members joining the community would be walking into the digital equivalent of a grumpy shouting match, and that instead of inspiration they'd be finding a chorus of people shouting "Everything suuuuucks!" It wasn't until I read a New York Times article about a psychology concept called "co-rumination" that I finally had a word to attach to spiral of negativity that can drag down online communities: The term researchers use is "co-rumination" to describe frequently or obsessively discussing the same problem. The behavior is typical among teens — Why didn't he call? Should I break up with him? And, psychologists say, it has intensified significantly with e-mail, text messaging, instant messaging and Facebook. And in certain cases it can spin into a potentially contagious and unhealthy emotional angst, experts say. The research distinguishes between sharing or "self-disclosure," which is associated with positive friendships and positive feelings, and dwelling on problems, concerns and frustrations. Dwelling and rehashing issues can keep women, who are more prone to depression and anxiety than men, stuck in negative thinking patterns, psychologists say. While the article specifically addresses how young women are prone to the dangers of co-rumination, I strongly believe that the concept can be applied to any online community. Co-rumination is highly contagious. When your members see each other using your community as a platform to vent and rant, they want to join in either by chiming "me too!" or by practicing grievance one-upsmanship, with members crowing, "Oh, you think YOU'VE got it bad!? Take a listen to this…" Before you know it, your online community can morph from a platform for sharing and networking, to a circle jerk of complaints and anger, filled with tooth-gnashing and arm waving at the awfulness and injustice of absolutely everything. Now of course there are some communities where this kind of conversation is perfectly appropriate — groups supporting people in times of grief or loss, or consumer communities about tracking frustrations. In some communities, commiseration is just fine. But in many online communities, co-rumination can lead the tone of the group into a downward spiral, creating a grumbling, grinching negative space where more interesting conversation is ignored in lieu of "Yeah, I hate that too!" and "Listen to how bad *I* have it." I dealt with the challenge by creating a very specific section of my online community for negative discussion. The members can tag their journal entry "RANT," and I'm clear with all my new members that THAT'S the one place where they can vent and complain all they want. I wanted to recognize that there is some community value in commiseration — the "us vs. them" mentality isn't always great, but there's no denying it can foster a sense of camaraderie. So while the bulk of my community remains focused on brides supporting each other and celebrating inspiration, the RANT category is the darker corner of the website that members can enter at their own risk. They know what they're in for when they click into the group. And when members post negative rants outside the category, my moderators have a place to direct them — it feels important to have a release valve, rather than just saying "YOU CAN'T DO THAT HERE, AT ALL. EVER!" No denying, this method requires pretty hands-on moderation — especially initially. I found that if I explained my motives to members (I even linked the co-rumination New York Times article!) people generally understood the logic behind the policy, and within a month or so most members were self-policing, directing new members to the RANT category when needed. In a bit of divine comedy (because how the fates do laugh at my attempts at moderation. HA HA HA!) it shouldn't be any surprise that the RANT category is one of the most popular sections in the Offbeat Bride community. Related Post Why do members have to apply to join the Offbeat Bride Tribe? While anyone can comment on the Offbeat Bride blog, if they want to become a member of the Offbeat Bride Tribe, they have to submit... Read more But by keeping the negativity in its own little corner, I encourage members to focus their frustration in constructive ways. For instance, instead of complaining, "My mother-in-law doesn't understand me! Why does she want me to spend $10,000 on the flowers when I just want to use blooms from our garden??" I encourage members to focus on what they've learned from their challenges, i.e., "When my mother-in-law wanted us to go big-budget on our flowers, I found that talking to her about why I wanted to for a more sustainable, less flashy option wasn't working. Instead, I needed to show her a spreadsheet of our budget." Encouraging members to focus on what they've learned keeps the tone of the group more positive, and I hope I'm making the group more useful to members. People love complaining and sharing their frustrations, and it would be a thankless task to try to eliminate negative discussion completely. But by giving your members a safe way to approach it, you can avoid dragging the rest of your community down. Reporter Name * Reporter Email * Original text Enter the original text here. Edited text* Enter your suggested copyedit here. Notes You can add a note for the editor here. * Required information. Fix Typo Ariel Meadow Stallings Author of Offbeat Bride: Creative Alternatives for Independent Brides, Ariel acts as the publisher of all the Offbeat Empire websites. She lives, loves, and dorks out hard in Seattle, WA. @offbeatariel @offbeatbride PREVIOUS The rapid growth of Pinterest as a referrer NEXT One of my scariest work projects evar: migrating 21,000 members from Ning to BuddyPress Show/Hide comments [ 5 ] Co-rumination can be very dark indeed. Years ago I was very depressed, and found a support group of depressed women online. For a little while it was good to see that I really wasn't the only person in the world feeling this way. But one day I kind of woke up and realized that we were all bringing each other down – misery loves company. We were all online bitching about how miserable we were, when we could have been directing that energy toward something useful, like taking a brisk walk in the sunshine, meeting up with a friend, journaling, cooking a simple meal – all the little things that can help with depression. Co-ruminating not only traps you in a rut, but also *normalizes* that rut. Very dangerous. Thanks for introducing the concept's name to me! 1 agrees I felt this way on a postpartum depression site. The board quickly took me from feeling, "Oh thank God I'm not the only one having a hard time" to feeling, "Everyone hates being a mother and it will never get better…" No one came back to spread sunshine if they did feel better, so only a never-ending stream of difficulties was presented. 1 agrees I've found this problem on conception websites. I'm not devastated that it's taking some time. Because these sites are full of people who are, and who are looking for people to obsess with, for a little while I felt like maybe if I wasn't as upset as these other women, then I wasn't ready to be a mom. Of course, this is incredibly flawed logic, but I found that the more time I spent on conception sites, the more I felt this way. Now, I just use the site for charting and more or less ignore the chatter, which has helped me see that trying to conceive doesn't mean I can't have a life or be happy while we're waiting. 3 agree Yeah, oh MAN. This is why I stayed FAR away from conception websites when I was trying to conceive. I feel like I need to start doing this. Since my miscarriage I'll start to feel okay about thing, then I'll get a website update from a miscarriage support group I joined, and as I read other posters' updates I find that I become utterly depressed. While I like having that support group, I find going to it when I'm feeling okay about things only makes it worse and deepens my depression. Maybe it's time I stop subscribing to those updates. 1 agrees Comments are closed.